Help Centre & 560bet FAQ

To complete identity verification (KYC), you will need to provide the following documents: a copy of your valid national identity card (MyKad) or passport, and proof of current address such as a utility bill or bank statement dated within the last 3 months. KYC is a one-time process that takes between 1 and 24 hours to be approved. This verification must be completed before making your first withdrawal to ensure the security and integrity of your account.

No, each user is only permitted to hold one active account at 560bet. Owning more than one account violates the platform's Terms and Conditions and may result in the suspension or closure of all associated accounts, including any balances and wins. If you are having trouble accessing your existing account, contact our customer support for account recovery assistance without needing to open a new account.

Log in to your 560bet account, then navigate to Account Settings > Security > Change Password. Enter your current password, followed by your new password and confirmation. Your new password must be at least 8 characters and contain a combination of uppercase letters, lowercase letters, numbers, and special characters for optimal security. If you have forgotten your password, use the "Forgot Password" link on the Login.

The minimum age to register and use the 560bet platform is 18 years old. This is an absolute requirement with no exceptions. During the KYC process, your age will be verified through official identity documents. Any account found to be owned by an underage user will be closed immediately and all funds will be handled in accordance with established procedures.

To update your phone number or email address, log in to your account and go to Account Settings > Personal Information. Changing your phone number or email requires verification via an OTP code sent to your old number or email as an added security measure. If you no longer have access to your old number or email, contact our customer support with a copy of your identification document for manual verification.

An account may be suspended for various reasons — including repeated failed login attempts, suspicious activity, or incomplete identity verification requirements. Contact 560bet customer support via live chat, stating your username and registered email. Our team will investigate and inform you of the reason for suspension and the next steps to restore account access. The process is usually completed within 24 business hours.

Yes, you can request account closure at any time by contacting our customer support. Before closure, ensure you have withdrawn all available balance in your account. For members who wish to take a break from playing, we also offer the option to set limits or temporarily suspend your account through our Responsible Gaming as an alternative to permanent closure.

Yes, you can log in to your 560bet account from any location as long as your internet connection is stable. However, our security system may flag logins from new countries or devices as suspicious activity and request additional verification via OTP. This is a standard protective measure ensuring only you can access your account, even when you are outside Malaysia.

Your 560bet login session will automatically expire after 30 minutes of inactivity as a security measure. If you use the "Remember Me" feature when logging in on a personal device, your session can remain active for up to 24 hours. For your security, always log out manually after playing, especially on shared or public devices.

The minimum deposit limit at 560bet is RM 30 for most payment methods. The maximum deposit limit depends on the method used — FPX and bank transfers accept deposits of up to RM 50,000 per transaction, while e-wallets may have different daily limits depending on your own e-wallet account settings. There is no daily deposit limit for standard member accounts.

Deposits via FPX, DuitNow, and most e-wallets are processed instantly — within 1 to 5 minutes after a successful payment. Manual bank transfers may take 15 to 60 minutes depending on the bank's processing time. If your deposit has not been credited after 60 minutes, contact our customer support with proof of transfer (slip or screenshot) for prompt investigation.

The minimum withdrawal limit at 560bet is RM 50. Withdrawal requests are processed by our finance team within 15 to 30 minutes for members who have completed KYC verification. Funds will arrive in your bank account or e-wallet depending on the processing time of the respective financial institution — typically within 1 to 3 hours for bank transfers, and almost instantly for e-wallets. Withdrawals on weekends or public holidays may take slightly longer.

560bet does not impose any processing fees for deposits and withdrawals on our platform's end. However, your bank or e-wallet provider may charge their own transaction fees according to their policies — this is beyond 560bet's control. You may check with your financial institution to find out about any charges that may apply on their end.

A withdrawal request may be rejected or delayed for several reasons: KYC verification is incomplete, bonus wagering requirements have not been met, bank account details are incomplete or do not match the registered account name, or the request exceeds the daily limit. Check the notifications in your account for the specific reason, or contact our support team for clarification and a resolution.

No, all withdrawals from a 560bet account must be made to a bank account or e-wallet registered in your own name — the same name used when opening your 560bet account. This is an important security policy to prevent money laundering and to ensure funds reach their rightful owner. Withdrawals to third-party accounts will not be approved.

Regular members can make up to 5 withdrawal requests per day with a maximum of RM 50,000 daily. VIP members enjoy higher limits depending on their membership tier. If you require a withdrawal exceeding the daily limit due to an emergency, please contact our VIP support for individual case assessment.

Currently, 560bet operates in Malaysian Ringgit (MYR) and accepts Malaysian local payment methods only. Foreign currencies and cryptocurrencies are not yet supported as direct payment methods. If you'd like to ask about other payment options, contact our customer support for the latest information.

Log in to your 560bet account and go to Account > Transaction History. Here you can view all your deposit and withdrawal records, including the latest status of each transaction — whether it is being processed, successful, or rejected. Information is updated in real time, so you always know the exact status of every transaction.

The rollover requirement is the total wagering amount you must reach before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a 10x rollover, you need to place bets totalling RM 1,000 before the bonus can be withdrawn. You can track your rollover progress in the Active Bonus in your account, updated in real time with every bet placed.

Bonus validity periods vary by promotion type. The welcome bonus is typically valid for 30 days from the credit date. Weekly cashback is valid for 7 days, while daily bonuses must be used within 24 hours. Check the validity period details on each promotion's terms page in your account. Unused bonuses after expiry will be automatically removed from your account.

Generally, 560bet allows members to hold multiple active bonuses simultaneously, as long as each bonus meets its respective activation requirements. However, some promotions cannot be combined. Details on bonus combinability will be stated in each promotion's terms. Check the Promotions for the current list of offers and their terms of use.

Yes, 560bet has a tiered loyalty programme that provides exclusive benefits to VIP members. The higher your VIP level, the greater the rewards — including higher weekly cashback, more flexible withdrawal limits, priority withdrawal processing, and invitations to special events. VIP levels are calculated based on total monthly wagering and updated automatically.

Weekly cashback is calculated based on your total net losses over a week (Monday to Sunday). The cashback percentage depends on your membership tier — starting from 5% for regular members up to 15% for the highest VIP members. Cashback is automatically credited to your account every Monday and can be used directly for play. Check Promotions page for the latest cashback rates by membership tier.

No, bonus funds cannot be withdrawn directly before the rollover requirements are met. This is standard industry policy to prevent promotion abuse. However, you may choose to cancel an active bonus if you do not wish to meet its requirements — though any wins obtained using those bonus funds will also be forfeited. Your original deposit (excluding the bonus) can be withdrawn at any time, subject to the minimum withdrawal limit.

Yes, 560bet occasionally distributes exclusive promo codes through various channels such as member emails, official social media, and affiliate partners. Promo codes can be entered during the deposit process or in the Promotions > Enter Code in your account. Each code has its own terms and validity period that must be met. Check your registered email regularly so you don't miss exclusive offers.

There are several reasons why a bonus may not be credited automatically: your deposit may not meet the minimum amount required for that promotion, the promotion period may have ended, or you may need to tick the "Activate Bonus" box when making your deposit. If you are certain all conditions have been met but the bonus has still not been received within 30 minutes, contact our customer support with your transaction details for an immediate review.

Yes, 560bet has a referral programme that lets you earn rewards when your friends register using your personal referral link and make their first deposit. You will receive the referral bonus automatically in your account. There is no limit on the number of friends you can refer. Get your unique referral link from the Account > Refer a Friend and start sharing it with your contacts today.

Yes, most slot games at 560bet offer a demo or free play mode that lets you try the game without using real money. This is the best way to familiarise yourself with game mechanics, paylines, and bonus features before playing with real money. Look for the "Demo" or "Try for Free" button on each game in the lobby. However, live casino games with real dealers are only available in real money mode.

RTP (Return To Player) is the theoretical percentage of wagered money returned to players over the long term. For example, a slot with 96% RTP theoretically pays back RM 96 for every RM 100 wagered. A higher RTP means statistically better return odds. All games at 560bet use independently certified Random Number Generators (RNG) to ensure every spin is fair, unaffected by previous wins or losses.

Casino refers to slot games and table games powered by computer software with RNG. Live Casino offers a playing experience with real human dealers streamed live from a professional studio. You can watch the dealer deal cards or spin the Roulette wheel in real time via high-quality video stream, delivering an authentic casino experience from the comfort of your own home.

Fish Shooting Games at 560bet are easy to play — you shoot fish swimming across the screen using an upgradeable cannon. Each fish carries a different reward value; larger fish and special bosses pay out more. Adjust your betting size, pick your targets carefully, and use strategy to maximize your wins. Visit Fish Shooting page for the complete guide and latest game list.

If your internet connection drops during play, the 560bet system will automatically save your current game state. When you log back in and open the same game, you can resume from where you left off. If a spin or round was in progress when the connection dropped, the result will be automatically recorded by the server and credited to your account upon your next login. Contact support if there are any balance discrepancies.

Yes, each game has its own betting limits. Slots typically have a minimum bet from RM 0.30 to RM 1.00 per spin, with a maximum of up to RM 500 depending on the game. Live casino tables have varying limits — standard tables start from RM 5 to RM 2,000, while VIP tables offer higher limits. These limits are clearly displayed in each game's information before you begin playing.

Regular wins from slots and casino games are credited instantly to your account balance after each spin or round ends. For large progressive jackpot wins (typically exceeding RM 10,000), additional verification may be required and can take up to 48 hours. Our team will contact you directly via your registered email to confirm the jackpot win and guide you through the withdrawal process.

All games at 560bet use RNG (Random Number Generator) technology that is certified and independently verified by recognised third-party audit bodies. This ensures every spin, card deal, or game outcome is entirely random and free from any manipulation. Our game providers — including Pragmatic Play, PG Soft, and Evolution Gaming — all hold valid international gaming licences and undergo regular fairness audits.

Yes, you can open multiple browser windows or tabs and play several slot games simultaneously using a single 560bet account. This is popular among experienced players looking to maximise wins and make the most of rollover bonuses. However, for Live Casino games, it is recommended to focus on one table at a time for a better experience and sharper decision-making.

Two-Factor Authentication (2FA) adds an extra layer of security by requiring an OTP code in addition to your password at login. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the instructions to link an authenticator app such as Google Authenticator or to receive OTPs via SMS. We strongly encourage all members to activate 2FA as an added layer of protection against unauthorised access.

If you suspect your account has been accessed without authorization, take the following immediate steps: (1) Change your password right away if you still have access; (2) Contact our customer support to freeze your account and prevent any transactions; (3) Review your transaction history to identify any unrecognized activity; (4) Report the incident to our security team with full details. We will investigate and take immediate action to protect your account.

560bet does not sell or rent your personal data to any third parties for marketing purposes. Your data is only shared in limited situations: to process payments with verified payment providers, to comply with legal requirements or regulatory authority directives, and to prevent fraud. Full details on how your data is handled can be found in the Privacy Policy for our comprehensive guide.

If you encounter any suspicious activity, fake accounts, or fraud attempts related to the 560bet name, please report it immediately to our security team via live chat or our official email. Include screenshots or any available evidence to speed up the investigation. 560bet takes every report seriously and will act promptly. Remember, official 560bet representatives will never ask for your password or payment information through any channel.

Yes, all financial transactions at 560bet are protected with end-to-end encryption and processed through trusted, licensed payment gateways. Your card or bank account details are not stored on 560bet servers — they are processed directly by payment providers compliant with PCI DSS standards. Our fraud monitoring system operates 24/7 to automatically detect and block any unauthorised transactions before they can affect your account.

Yes, you have the right to request a copy of the personal data we hold about you. Submit a written request to our privacy team via customer support, stating the purpose of the request and verifying your identity. We will process your request within 14 business days in accordance with applicable data protection requirements. You may also request correction of inaccurate data or deletion of certain data subject to our legal obligations.

Here are the best practices to protect your 560bet account:

• Use a strong, unique password — do not reuse the same password from other platforms
• Enable two-factor authentication (2FA) in your account settings
• Do not share your login credentials with anyone, including customer support
• Always log out after playing, especially on devices that are not your own
• Check your email and SMS confirmation whenever there is unrecognised account activity
• Only access 560bet through the official URL and avoid links from unknown sources

Yes, 560bet uses cookies to enhance the user experience — including saving your language preferences, login sessions, and personal settings. Analytics cookies are used to understand how users interact with the platform for improvement purposes. You can manage or block cookies through your browser settings, though this may affect certain platform functions. Full details on our cookie usage can be found in our Privacy Policy.

560bet is committed to responsible gaming. We provide management tools such as daily or weekly deposit limits, loss limits, session time limits, and temporary or permanent self-exclusion options. Our system also monitors betting patterns that may indicate signs of problem gambling and sends proactive notifications to the relevant members. Learn more on the Responsible Gaming us.

The minimum system requirements for the 560bet app are as follows:

• Android: Version 6.0 and above, 2GB RAM, 150MB free storage
• iOS: iOS 12.0 and above, compatible with iPhone 7 and above
• A stable 4G/LTE or WiFi connection is recommended
• For Live Casino: a minimum 5Mbps connection is recommended for the best video quality

Yes, the 560bet app supports biometric login using fingerprint and Face ID on devices that support these features. To activate, log in with your password first, then go to Settings > Security > Biometric Login and follow the instructions to register your biometrics. Biometric login offers strong security while making your daily access to the platform more convenient.

Yes, the 560bet mobile app offers full access to all the same game categories as the desktop version — including slots, live casino, fish shooting, and table games. The app interface is optimised for mobile screens with intuitive touch controls. Some live casino games may require a more stable internet connection for a smooth, uninterrupted video streaming experience.

When a new version of the 560bet app is available, you will receive an in-app notification or an email. For Android, download the latest APK from the Download and install it — it will replace the old version automatically without deleting your account data. For iOS, updates can be done directly through the App Store. We recommend always using the latest version to enjoy new features and security improvements.

If the 560bet app keeps crashing, try the following steps in order: (1) Fully close the app and reopen it; (2) Restart your device; (3) Check whether your app version is up to date and update if needed; (4) Clear the app cache via device settings (Android: Settings > Apps > 560bet > Clear Cache); (5) Uninstall and reinstall the app. If the issue persists, contact our support team with your device model and OS version.

Yes, the official 560bet app is completely safe and free from malware. Make sure you only download from official sources — our Download or the official App Store. Avoid downloading from third-party websites or unknown links claiming to offer the 560bet app, as these may be harmful counterfeit versions. Our official app does not request unnecessary device permissions and does not collect personal data beyond the scope stated in our privacy policy.

Yes, your 560bet account can be accessed from multiple devices — smartphones, tablets, and computers — using the same login credentials. However, for security purposes, only one active session is permitted at a time. If you log in from a new device, the session on the previous device will be terminated automatically. Your balance, game history, and bonuses are always synchronised across all devices in real time.

Data usage depends on the type of game. Slots and regular games use relatively low data — approximately 5 to 15MB per hour. Live Casino with high-quality video streaming can use up to 300MB to 1GB per hour depending on the selected video quality. You can lower the video quality in the Live Casino settings to save data when playing on mobile data. A WiFi connection is recommended for extended Live Casino sessions.

Yes, enable push notifications in your 560bet app settings to receive instant alerts about new promotions, exclusive bonuses, betting results, deposit and withdrawal status, and important account information. You can manage the types of notifications you wish to receive via Settings > Notifications in the app. Make sure notifications are enabled so you never miss the time-limited offers we frequently release for active members.