Privacy Policy 560bet – We Take Care of Your Personal Data

1 Introduction

560bet is committed to protecting the privacy and security of every user's personal data entrusted to our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.

As a responsible online gaming platform, we understand that your trust is our most valuable asset. That is why we practice complete transparency in every aspect of how we handle your data — from the moment you register to after you close your account.

This document provides a full explanation of what data we collect, why we need it, how we use it, and your rights as the owner of that data. We encourage you to read this document in its entirety carefully.

2 Types of Personal Data We Collect

We only collect data necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect from users:

3 How We Collect Data

Your personal data is collected through several key channels throughout your interactions with the 560bet platform:

• Account registration: Information you provide directly when completing the registration form, including name, email, and phone number.
• KYC process: Identity verification documents submitted during the account verification process to meet anti-money laundering (AML) requirements.
• Platform usage: Data automatically generated when you use the platform, including login activity, gaming activity, and transaction records.
• Devices and browsers: Technical information collected automatically, such as device type, operating system, IP address, and language settings.
• Support communications: Records of conversations with our customer support team via live chat or email for reference and service improvement purposes.
• Cookies and tracking technologies: Data collected via session cookies and analytics cookies when you browse our platform.

4 Purpose of Personal Data Use

Every piece of data we collect has a clear and lawful purpose. We do not use your data for any purpose other than those stated below:

• Account management: To create, verify, and manage your user account on the 560bet platform.
• Legal compliance: To fulfil KYC and AML obligations required by law, including identity verification and monitoring of suspicious transactions.
• Payment processing: To facilitate deposits, withdrawals, and all financial transactions you carry out on the platform.
• Platform security: To detect and prevent fraud, unauthorised access, account abuse, and other unlawful activities.
• Service improvements: To analyse usage patterns in order to improve user experience, platform performance, and the quality of games offered.
• Operational communications: To send important notifications regarding your account, transactions, policy changes, and relevant security information.
• Customer support: To help you resolve any issues or enquiries related to your account and platform usage more efficiently.
• Promotions and offers: With your consent, sending information about bonuses, promotions, and special offers that may interest you.

5 Data Sharing with Third Parties

560bet does not sell or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform functioning properly:

• Payment providers: Information required to process deposits and withdrawals is shared with the licensed payment service providers we use.
• Game providers: Minimum technical data required to allow you to access games provided by third-party gaming software providers.
• Analytics services: Anonymized or pseudonymized data is shared with analytics platforms to help us understand usage patterns and improve platform performance.
• Legal authorities: We will disclose required data to government authorities or law enforcement when mandated by law or court order.
• KYC verification services: Trusted third-party identity verification providers for AML compliance purposes.

All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to a standard no less than our own.

6 Data Retention Period

We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Generally:

• Active account data: Retained for as long as your account is active and for a period after account closure as required by law.
• Financial transaction records: Retained for a minimum of seven (7) years after a transaction occurs, in line with Malaysia's financial and anti-money laundering legal requirements.
• KYC documents: Retained for at least five (5) years after the business relationship ends, in accordance with AML legal requirements.
• Support communication logs: Retained for two (2) years for reference and dispute resolution purposes.
• Technical data and system logs: Retained for 90 days for security and technical troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize it using non-recoverable methods.

7 Data Security Measures

Protecting your personal data is our highest priority. 560bet implements multiple layers of technical and organisational security to ensure your data is protected from unauthorised access, loss, or misuse:

• End-to-end encryption: All communications between the platform and your device are protected with 256-bit TLS/SSL encryption.
• Two-factor authentication (2FA): Additional security layers are available for user accounts to prevent unauthorized access.
• Continuous monitoring: Our systems are monitored 24 hours a day to detect and respond to any security threats promptly.
• Periodic auditing: We conduct regular security audits and penetration testing to identify and address any potential vulnerabilities.
• Staff training: All staff who handle user data receive comprehensive, mandatory data protection training and are required to comply with strict internal policies.

8 Cookies and Tracking Technologies

The 560bet platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.

• Essential cookies (required): Used to maintain your login session, keep your account secure, and enable core platform functions. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: To collect information about how you use the platform — pages visited, time spent, and errors encountered — to help us improve performance.
• Functional cookies: To save your preferences such as language settings and display mode for a more personalised experience.
• Analytics cookies: Used to understand aggregated, anonymized usage patterns for platform improvement purposes.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or your experience on the platform.

9 Your Rights Regarding Personal Data

As a 560bet user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

• Right of access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to rectification: If the data we hold is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to legal data retention obligations.
• Right to object: You may object to the processing of your data for specific purposes, such as direct marketing.
• Right to data portability: You may request that we provide your data in a machine-readable format for transfer to another service provider.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain situations provided for by law.

To exercise any of the above rights, please contact our Data Protection Officer by email at [email protected]. We will process your request within 30 business days from the date of receipt.

10 Cross-Border Data Transfer

In the course of operating our platform, your personal data may be transferred to and stored on servers located outside Malaysia. Any such transfer is only carried out when:

• The recipient country or region has a level of data protection equivalent to or exceeding Malaysia's standards.
• We have implemented appropriate safeguard mechanisms such as standard contractual clauses or binding data processing agreements.
• The transfer is necessary for the performance of a contract between you and 560bet, or based on your explicit consent.

We ensure that all cross-border data transfers comply with Malaysia's PDPA requirements and any applicable data protection laws where the data is stored or processed.

11 Children's Privacy

The 560bet platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we become aware that we have collected personal data from someone below the minimum age requirement, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform without consent are requested to contact us immediately.

12 Changes to the Privacy Policy

560bet reserves the right to modify this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or new platform features. Any changes will take effect immediately upon publication of the latest version on this website.

• The last updated date is always displayed at the top of this document for your reference.
• For significant changes that affect how we use your data, we will notify you via your registered email or an in-platform notification.
• Continued use of the 560bet platform after any amendments are published will be deemed acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically, especially when you use our platform for the first time after an extended period.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how we handle your personal data, or wish to exercise your rights under the PDPA, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner if you believe your rights under the PDPA have been violated and we have failed to address your complaint satisfactorily.